Last Updated: August 16, 2024

Introduction

This Privacy Policy outlines how Kraken Hosting ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website at https://krakenhosting.net or contact us via email at [email protected]. We are committed to maintaining the privacy and security of your information and ensuring that it is used only in accordance with this Privacy Policy.

Information We Collect

We may collect certain personal information from you when you interact with our website or communicate with us via email. This information may include:
- Full name
- Contact information, such as email address and phone number
- Billing information
- Demographic information, such as your location
- Information you provide when contacting our support or customer service

Additionally, we may collect automatically through cookies and similar technologies:
- IP addresses
- Browser types
- Device identifiers
- Browsing behavior

User Rights

You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete personal data.
- Deletion: Request deletion of your personal data when it's no longer necessary for the purposes we collected it.
- Restriction of Processing: Request that we limit how we use your personal data under certain circumstances.

To exercise these rights, contact us at [email protected] through the ticket portal (https://krakenhosting.net/tickets/create).

International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country. Specifically, our servers are located in the United States, with no data being transferred outside U.S. borders, except as legally required.

Data Retention

We retain personal data only as long as necessary to provide you with services and to fulfill the purposes described in this Privacy Policy. If you choose to close your account or request deletion, we will delete your data within 72 hours unless we are required to retain it by law.

Data Breach Protocol

In the unlikely event of a data breach, we will notify affected users promptly via email, disclose the extent of the breach, and report it to relevant authorities in accordance with applicable law.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. For major changes, we will notify you via email before the changes become effective. Continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.