Privacy Policy

Privacy Policy

Effective Date: January 6, 2026

Kraken Hosting, DBA ("we," "us," or "our"), values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services at https://krakenhosting.net.

1. Information We Collect

We collect only the information necessary to provide, maintain, and secure our services. This includes:

  • Account Information: Name, email address, billing address, and IP address.

  • Usage & Behavioral Data: User activity, clicks, referral links, and general behavior within our control panel and website.

  • Subuser Data: Emails of subusers added by account owners.

  • Technical Data: Cookies, device identifiers, and system statistics.

2. How We Use Your Information

Your information is used to:

  • Provide hosting and related services.

  • Process payments and manage accounts.

  • Improve performance and user experience.

  • Maintain security, detect abuse, and prevent fraud.

  • Comply with legal obligations and enforce our Terms of Service.

3. Data Sharing

We share limited information with third parties only when necessary to operate our business:

  • Payment Processing: Your name, address, and email are shared with Stripe to process payments. Stripe may collect additional information as described in their own privacy policy.

  • Analytics and Infrastructure: We use Google Analytics and Cloudflare to monitor traffic, detect issues, and improve stability. These services may use anonymized identifiers and log data in accordance with their privacy practices.

We do not sell, rent, or trade your data with advertisers or unrelated third parties.

4. Data Retention

We retain data only for as long as necessary to provide our services and comply with applicable laws:

  • Account Data: Retained until a user requests deletion (processed within 7 days).

  • IP and Email Logs: Stored for up to 3 years for security, compliance, and chargeback defense.

  • Backups: Retained for up to 6 months but not guaranteed after service termination.

  • Analytics Data: Stored only in anonymized, non-identifiable form.

5. Cookies and Tracking

We use cookies to enable essential functionality such as authentication, security, and load balancing.

  • Required Cookies: All cookies are required for the basic operation of our website and services. Disabling cookies will prevent access to most features, including login and account management.

  • Analytics Cookies: Google Analytics and Cloudflare Analytics are used for internal statistics and performance monitoring.

By using our website, you consent to the use of these necessary cookies.

6. Security Measures

We take your security seriously and apply industry-standard safeguards, including:

  • Passwords hashed with bcrypt (12 rounds).

  • Access control via the Pterodactyl panel’s built-in permission system.

  • Two-factor authentication (2FA) for privileged accounts.

  • Staff action logs to ensure accountability.

  • Regular updates and maintenance of systems and software.

While no system is completely secure, we employ reasonable measures to protect user data from unauthorized access, loss, or misuse.

7. User Rights

You may request account deletion at any time by contacting us through your logged-in account. Verified deletion requests will be reviewed and processed within 7 days, after which personal data will be anonymized and access revoked.

Although we do not offer user data downloads, users may contact us for clarification regarding their stored data.

Users located in jurisdictions covered by data protection laws (e.g., GDPR) retain all applicable rights, including the right to correction and deletion.

8. Legal Basis for Processing

We process your data only when necessary to:

  • Fulfill a contract (e.g., provide hosting services);

  • Comply with legal obligations;

  • Protect legitimate business interests (e.g., fraud prevention, security);

  • Obtain consent where required.

9. Children’s Privacy

Our services are available only to users who meet the minimum age requirements of their jurisdiction or have verified parental consent.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted to our website, and continued use of our services after any revision indicates acceptance of the new terms.

11. Contact

For privacy or security-related inquiries, please contact us at:

Kraken Hosting (DBA)
Email: [email protected]
Website: https://krakenhosting.net

By using Kraken Hosting’s services, you acknowledge that you have read and understood this Privacy Policy.