Terms of Service

Effective Date: January 6, 2026

Kraken Hosting, DBA ("we," "us," or "our"), provides Minecraft hosting, VPS, custom bot, and related services. By using our services or accessing our website (https://krakenhosting.net), you agree to these Terms of Service.

1. Eligibility

You must meet your region’s minimum legal age requirement or obtain verified parental consent to create an account. Users at or above their jurisdiction’s age of majority may enter into agreements independently.

2. Services Offered

Kraken Hosting provides Minecraft Java hosting, VPS, and custom bots. We allow user customization including third-party plugins, mods, and server software.

We prohibit using our services for unrelated applications, including but not limited to Docker containers or non-gaming workloads on game hosting plans.

3. Payments, Billing Agreements & Refunds

Payments are processed securely through Stripe. We offer:

  • Billing Agreements: Saved payment methods (“Billing Agreements”) are fully opt-in and require user consent at checkout. Recurring subscriptions can be enabled via checkbox and canceled easily from your dashboard.

  • Plans: Monthly, quarterly, and annual billing options may be available depending on prior arrangements.

  • Refunds: Refunds are available within 7 days of the billing cycle, issued as account credit, unless otherwise arranged. Credits themselves are non-refundable. Refund requests may be denied at our discretion.

  • Chargebacks: Users are prohibited from initiating chargebacks. Doing so may result in account termination, IP blocking, and permanent denial of future service. Abuse may incur fees up to $30 plus the chargeback amount to cover related costs.

4. Acceptable Use

Prohibited activities include, but are not limited to:

  • Excessive or abusive resource usage

  • Hosting unrelated applications (e.g., Docker, web servers on game plans)

  • Cryptocurrency mining

  • DDoS attacks or similar network abuse

  • Any form of email sending, unless explicitly approved

  • Pornographic or adult material

  • Any illegal content or activity under U.S. law or the user’s local laws

5. Uptime & Service Level Agreement (SLA)

All services are covered by a 99.9% uptime guarantee, unless explicitly excluded. If uptime falls below 99.9% within a billing cycle:

  • Users receive a $2 account credit

  • An additional 5% credit per 1% downtime below 99% applies

Credits are issued to the user’s Kraken Hosting account and are non-transferable. Refunds are granted only as account credit unless otherwise arranged.

6. Suspension, Termination & Data Retention

We reserve the right to suspend or terminate accounts or IP addresses for violations of these Terms or applicable law.

  • Data retention: After termination, we retain no user data except:

    • IP logs: stored semi-permanently (until manually deleted)

    • Email logs: retained up to 3 years for legal compliance and chargeback defense

    • Backups: may be stored up to 6 months, but are not guaranteed after termination

Users may request account deletion by submitting a logged-in request. Verified requests will be reviewed within 7 days. Upon approval, personal data is anonymized and access permanently revoked.

7. User Content

All user-uploaded content remains the property of the user. Kraken Hosting provides the hosting environment only. Users are responsible for ensuring compliance with all applicable copyright laws.

Note: Some hosted content may include or rely on intellectual property from Mojang, Discord, or other companies. Use of such software is subject to their respective terms and conditions.

8. Limitation of Liability

To the maximum extent permitted by law, Kraken Hosting’s total liability for any claim shall not exceed the amount paid by the user under their most recent invoice.

We are not liable for indirect, incidental, or consequential damages, including loss of data or profits.

9. Dispute Resolution & Governing Law

These Terms are governed by and construed under the laws of Texas, USA. Any disputes shall be resolved through binding arbitration in Texas, conducted in English, under the rules of the American Arbitration Association.

10. DMCA Policy

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted material has been infringed:

  • Provide a written notice with your contact details, identification of the material, and a statement of good faith belief.

  • Submit to our designated DMCA Agent:

We will review and act upon legitimate DMCA notices in accordance with the law.

11. Modifications

We may update these Terms at any time. Material changes will be communicated via our website or user dashboard.

12. Contact

Kraken Hosting (DBA )
Email: [email protected]
Website: https://krakenhosting.net

By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.